Options when Ordering a Meal

The most frequently used options are ... (Instructions can be found below.) UP students and employees are provided with an identification card needed to order a meal.

Other guests can acquire their own card for a fee of CZK 200 at the cash desk of the 17. listopadu University Canteen during the following hours: 

Mon - Thu 11 AM – 2 PM, Fri 11:30 AM –1:30 PM

By UP Portal

Log in to portal.upol.cz and choose the particular university canteen on the menu. Then click on “Enter the WebKredit meal ordering system”.

By Phone with iOS or Android

First, install the application Mobile ordering Kredit for Android or MobilKredit for iOS and then enter your user ID: birth number (example of format 9009091234), or your birth code (example of format 90090912AB), if you are a foreign student, or user ID, if you are an external customer and the password obtained either at the 17. listopadu Canteen cash desk (the cash advance deposit counter), Holice or Neředín Cantenn upon request, or sent to you via e-mail upon your request sent to menza@upol.cz together with your birth number / code or user ID.

Download MobilKredit2 for Android or MobilKredit for iOS

“WebKredit” Website

Meals may be ordered via Internet on the website menza.upol.cz/webkredit. The user-name is your birth number (example of format 9009091234), or your birth code if you are a foreign student (example of format 90090912AB). The password will be generated for you upon request at the 17. listopadu University Canteen cash desk (the cash advance deposit counter) or sent to you via e-mail upon your request sent to menza@upol.cz together with your birth number / code or user ID.

Presentation point

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Operating Instructions

The presentation point is for ordering meals. You can choose the date, the university canteen and the particular meal. You can also order or cancel a meal, offer a meal for the lunch voucher exchange, order a meal from the exchange, view activity on your account or browse the exchange, etc.

Place the card within 1-5 cm of the presentation point sensor and remove it after hearing a beep. The monitor displays your name, the account balance, the voucher balance and the menu for the particular day. If your card is not working properly, the monitor indicates the cause of error.

You will see the list of your orders on the right. If there are no orders, the window is empty. 

By clicking Datum [Date], Výdejna [University Canteen], Jídlo [Meal] or Účet [Account], you display the particular window. You then choose the requested detail – the selected date, university canteen or meal. To complete the order, click the button Objednej [Make an order]. There will be the list of requested orders on the right.   

To change a completed order, click on the particular order and then on the change requested. The system will offer change options for the selected order, e.g. cancellation of the order. 

Finally, attach the card to the sensor once again. If your requests have been processed correctly, the monitor displays Přijato [Received]. If they have not been accepted, an explanatory message appears. 

Weekly order sensor

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A universal contact point with the Credit system. Place your card within 1-5 cm of the sensor and remove it after hearing a beep. The monitor displays your name and the message Žádné objednávky [No orders] or the first of your orders. If the monitor displays anything apart from your name, visit the cash desk of the Credit system.  

Making and order

Select the blue button of the day on which you wish to make the order, then the yellow button with the type of meal, and finally the white one with the specific choice of the type of meal you want to order. The monitor displays Poznamenáno [Noted]. If you wish to order a meal more than one week in advance, you need to press the blue button two, three or four times. You can order up to one month in advance. If you wish to make more orders, repeat the same procedure. If you wish to order a meal from the exchange, press the button for today; if a meal is available in the exchange, the system allows you to order it.

Canceling an order

If you have made any orders, after logging in the monitor displays the first of them. For browsing the list of your orders, use the red buttons. After selecting the order you wish to cancel, keep pressing the green button Volba [Options], until the sign Zrušit [Cancel] displays. Confirm your choice with the red button E. The monitor displays Poznamenáno [Noted]. 

Offering a meal into the lunch voucher exchange

If you have made some orders, the first of them is displayed after logging into the monitor. A meal which cannot be cancelled any longer can be offered into the exchange. After selecting the order you would like to cancel, keep pressing the green button Volba [Options], until the sign Do burzy? [Offer to the exchange?] is displayed. Confirm your choice with the red button E. The monitor will display Poznamenáno [Noted]. 

Finally, attach the card to the sensor again. If your request has been processed correctly, the monitor displays Přijato [Received]. If the request has not been accepted, an explanatory message appears. 

Ordering point

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Operating instructions

The monitor displays the date and the meal which may be ordered at the specific ordering point. The meal is ordered here for a specific University Canteen. 

Place your card within 1-5 cm of the sensor and remove it after hearing a beep. If the monitor displays anything apart from your name, visit the ID card cash desk.

Within 3 seconds after displaying your name, the message Přijato [Received] is displayed confirming the order was made. The monitor will display the cause of failure if this is not the case.

Information point

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The sensor allows you to check the status of your orders for today, as well as the sensor where the particular alternative ordered can be collected, and the current balance on your account.

Operating instructions

Place your card within 1-5 cm of the sensor and remove it after hearing a beep. If the monitor displays anything apart from your name, visit the ID card cash desk.

Read the information displayed on the monitor; first your name and card number and after 2-3 seconds either the message Na dnešní den žádné objednávky [No orders for today] or the date, the meal you have ordered and the particular University Canteen. If you have made more orders, they are displayed gradually after 2-3 seconds; the last order is followed by the message To bylo vše [That is all]. 

The sequence of information may be interrupted by attaching your card to the sensor.

Outlet point

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The outlet point serves as the outlet for an ordered meal upon attachment of your card. If there is a valid and uncollected order, it beeps and displays the number of the meal to be served.

Operating instructions

Place your card within 1-5 cm of the sensor and remove it after hearing a beep. If the monitor displays anything apart from your name, visit the ID card cash desk.

If your request was valid, the outlet point beeps and displays the number of the meal ordered. It also confirms the action on the monitor by displaying your name, the number of the meal served and the notification Vydáno [Served].

If the request was invalid, the monitor displays the error message:

Nic neobjednáno [No meal ordered] or Vše vydáno [All meals served]

If you have ordered a meal elsewhere, the monitor displays Tady nic [No meal here] and follows in 3 seconds with the information about what you have ordered and where to collect it.