Accommodation

Are you a newly admitted Palacký University student?

You can apply for accommodation through the ISKaM system. If you are not sure how to proceed, please follow our step-by-step guide.

Go to the ISKaM system

Are you a returning student?

You can apply through the Palacký University Portal. If you are not sure how to proceed, please follow our step-by-step guide.

Go to the Palacký University Portal

Are you studying at another university or secondary school?

If places are available, we also offer accommodation to students of other schools who are over 18 years old. For information about available places, please contact the accommodation officer responsible for the relevant dormitory.

Applications are assessed on an ongoing basis throughout the entire application period.

You will find the result in the same system you used to submit your application.

Possible application statuses:

• Approved – you have been offered accommodation.
• Not approved – you did not meet the requirements for accommodation.
• Pending – there are currently no places, and your application remains on file.

If your application has been approved, please reserve a specific dormitory, room and move-in date as soon as possible.

After making a reservation, you need to:

• pay the accommodation deposit,
• sign the accommodation agreement.

Both steps must be completed within 14 days of making the reservation.

Online Accommodation Agreement

You can now sign the accommodation agreement electronically directly in the ISKaM system. Signing the agreement in person at the dormitory is only possible in exceptional cases.

If the agreement is not signed within the specified deadline, the reservation will be automatically cancelled.

Internet access is available to students at all Palacký University dormitories.

Wi-Fi (Eduroam)

Most dormitories are covered by the Wi-Fi Eduroam wireless network, which is managed by the UP Computer Centre. You can find an overview of Wi-Fi coverage in the list of dormitory facilities.

Instructions for connecting to the Eduroam network

Wired Internet Connection

Wired internet access is available at most UP dormitories, except in the event of temporary outages or restrictions. Nearly every room is equipped with one network socket.

You will need your own network cable and, if necessary, a network switch. No username or password is required.

For security reasons, connecting your own routers to the university network is not permitted.

Is Your Internet Not Working?

We recommend following these steps in order:

1. Check whether the internet connection works in other locations or on other devices.
2. Check for any university service outages on the UP Portal.
3. Submit a request through the university Helpdesk under “Dormitories – Internet (Wi-Fi Eduroam)”.
4. If you are experiencing problems with the wired connection, contact KolejNet support.

For more complex issues, you can also contact the UP Computer Centre.

Lenka Čeplová: +420 585 631 842, +420 585 631 839

Useful Links

A-1/2015-ÚZ02 – Rules for the Use of Computer Networks and Operation of Software at UP (second complete version, dated 31 May 2023)

Instructions for setting up Wi-Fi (Eduroam)

List of computer network administrators

Have you noticed a problem in your room or dormitory?

Please report all issues through the ISKaM accommodation system, which replaces the former issue logbooks at dormitory reception desks.

Report an issue in the ISKaM system

The electronic system allows us to monitor the status of individual requests and ensure they are resolved more quickly. Check our guide to find out how to report an issue.

Medical Care

Students can use any healthcare facilities of their choice in Olomouc.

If needed, we recommend contacting:

Moje ambulance

Dukelská 1056/13, Olomouc

+420 581 074 074

Emergency Dental Care

Acute dental treatment is available by prior telephone appointment:

+420 722 947 407

At weekends and on public holidays, you can also use the dental emergency service at Olomouc University Hospital.

Municipal Waste Fee for International Students

International students may be subject to the local municipal waste fee. For up-to-date information, please visit the website of the City of Olomouc.

Waste Sorting

At Palacký University dormitories, we promote a responsible approach to the environment and actively sort waste.

The Dormitories and Refectories Administration is part of the Sustainable University initiative and has been working closely with the Sustainable Palacký student association on activities that support sustainable operations and environmentally responsible behaviour.