Equipment and included services

All rooms are equipped at least with a desk, a bed with a pillow and a blanket and closet space for each student. It is possible to change bed covers, pillowslips, bed sheets and coverlets every two weeks. Kitchens are equipped with a fridge and a kettle (in some cases with a cooker and an oven), other home appliances are not permitted due to security reasons, the list of prohibited and allowed electrical devices can be found in documents.

You can borrow home appliances such as vacuum cleaner and iron at the reception. Self-service laundry is available to all residents, but it is a paid service (CZK 40 per three hours) and you will need your own washing powder. Washbasins or sinks are not equipped with waste crushers, please be mindful of that and use provided waste bins instead. Housekeeping of common areas is carried out once a week, room cleaning is your responsibility. Of course, there must be compliance with basic hygiene rules and respect for roommates.

Your mail is available at the front desk of the reception. We only take letters and small packages. Bigger packages are left at the post office/respective delivery company depot.

Internet connection is available in all dormitory buildings. You can use both Wi-Fi and wire connection (RJ45). For more information on how to connect to the internet, please see:
Information concerning your internet connection (how to, etc.)
Wi-Fi EDUROAM - how to access for students

Accommodation reservation

Information below is valid for international degree students and exchange students (Erasmus, Erasmus+, CEEPUS and other exchange programs).

International Relations Office of Palacký University (IRO) is providing us with information about incoming students. Please, talk to your IRO officer about the accommodation reservation. If you have any special requirements, please, specify that to the IRO officer as the information is then passed on us. After we receive an official application from IRO, we book an accommodation for you. According to your field of study, we choose the dormitory best suited for you.

Accommodation Contract

Please, be aware that if you stay for longer than 30 days you are required to sign an accommodation contract. Your contract will be prepared at our accommodation office. If you arrive after office hours or on the weekend, please, make sure to come by the accommodation office the next workday to sign your contract. Find your accommodation office according to your dormitory.

Arrival and check in

If you know that you will arrive after office hours or on the weekend, please send us an email to accommodation@upol.cz with the date and approximate time of your arrival. We will then prepare your bed linen and room keys at the reception that is open 24/7. You will also have to sign your accommodation contract – please, come by the accommodation office the next workday.

At the registration, you will be charged a refundable security deposit that equals to your monthly rent (in fact your rent per day x30). The deposit may vary depending on the type of the room (i. e. for a single room the deposit is CZK 3540, for a double room it’s CZK 2850). The deposit will be given back to you at the time of your leaving, after you return the keys.

Please know that the deposit is not the same as the rent. You will be asked to pay a monthly rent as well. Rent payment is always due by the end of the current month (see information below). If you would like to pay by cash, remember you can pay only in CZK, therefore you have to exchange your money first. Of course, you can pay by your credit card as well. Generally, all common international cards are accepted. There have been complications with American Express cards and cards issued in Asian countries, please, be so kind and bring cash with you if you are holder of these cards.

In the first month of your stay you will have to pay a one-time fee for a lamp and a fridge that is provided in your room. The fee is set to CZK 120.

Check out

Before you plan to leave, check your accommodation contract if your date of departure agrees with the date in your contract. If NOT, visit your accommodation office to change the date. Remember that any change in the contract must be in correspondence with rules given by the contract. If you need to leave earlier, let your dormitory officer or manager know at least one CALENDAR MONTH in advance. For instance, if you wish to leave on the 1st of December, we need to know this information in October the latest - November is too late and you would be obliged to pay the rent for December. In this case, you always pay until the end of the month.

If the dates agree, visit your accommodation office one week in advance and arrange your check out with your dormitory officer or manager.

1) You need to ask any of our housekeepers to check your room. Afterwards, they will sign your dormitory card as their approval. Note that the room has to be empty, clean with all furniture in original position! Please, sweep the floor and dust your room – under the bed and on the furniture. Defrost your fridge, dry it up and turn it off if you are the last person in the flat. Take out the trash. The common areas (kitchen, toilet and bathroom) should be clean as well – inform your flat mates of the checking day. You are jointly responsible for the common areas. Any stuff left in the room will be taken to the junkyard and the costs will be charged to the resident.

2) Go to the linen storage (bedclothes change facility) with borrowed bedclothes, pillowcases, sheets, power extension cords, switches and cables to return them. You will receive an inventory card proving you returned all borrowed stuff.

Now you can go to the accommodation office. Take your dormitory card, inventory card and the key with you. Your dormitory officer will check everything out and if there is no problem, you can pick up your deposit at the nearest reception.

NOTICE: If you do not follow this guidance, you cannot check out and your deposit does not have to be returned in full. You are only allowed to check out during the office hours according to your accommodation office. If you need to leave after hours or on the weekend talk to your dormitory officer first!

Office hours for respective offices are available in contacts (look for your dormitory officer).

Rent

Accommodation payment is always due by the end of the current month, i. e. rent for October has to be paid by the end of October. It is very important to pay in time. In case of delayed payment, you will be charged a penalty of CZK 300. If you are more than one month behind with rent payment, we are entitled to withdraw from the accommodation contract. It is your responsibility to check if the rent is paid in due time. Of course, you can also pay in advance.

Payments methods

You can arrange an automatic monthly payment (encashment) from your bank account or a lump payment – see bank connection information below. We also accept payment in cash or by card right at the reception. Please note that we charge a processing fee CZK 50 for payment in cash (except on the day of the real start of accommodation). We accept MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, American Express at the Neředín II Dormitory and Generál Svoboda Dormitory.

Night quiet time

The night quiet time regulation in our country is defined in Act No. 258/2000 Coll., on protection of the public health and on amendment to related laws where night quiet time is defined from 10 PM to 6 AM of the following day. The night quiet time is equally defined in our Accommodation House Rules.

Basic Tips for Foreign Students

You can also check the Dormitory Council website for more tips and useful information: kolejniradaup.wixsite.com/erasmus

Healthcare issues

Are you looking for madecial care? Check this website.

Bank connection

Bank: Komerční banka

Bank code: 0100, bank account: 19-1146360257

IBAN: CZ4401000000191146360257, SWIFT: KOMBCZPPXXX

Address: Komerční banka a.s., tř. Svobody 14, 772 00, Olomouc, Czech Republic

Waste management Municipal fee

All foreigners who stay in Olomouc for more than 90 days are obliged to pay Waste management Municipal fee - download the form for more details.